Team Clean ownership and management is directly involved in the day-to-day operations of the company, making it easier to resolve issues and initiate new programs and processes rapidly, without the usual delays experienced by large firms.

To underscore this direct involvement of ownership and management, all sales, operations and quality assurance functions reside in-house. These functions are spearheaded by the President, Donna Allie, and her talented support staff.

Because Team Clean is committed to providing quality services with quick response, each facility is operated by a Project Manager, whose number one priority is to provide the best possible service to the facility. Our knowledge and experience, augmented with an intense desire to build a quality company, with an outstanding reputation, is the bedrock upon which our success is measured.

On-site Supervision and Accountability

Team Clean’s organizational structure is designed to provide customers with maximum value, consistent, high-quality service, and make optimum use of our management talent.

Team Clean employs specially trained and supervised teams dedicated to each of the five specialized market segments:

	Office Solutions
	Educational Solutions
	Event Solutions
	Industrial Solutions
	Government Solutions

Team Clean places great emphasis on on-site leadership (Project Managers) and team-based performance, complemented with a regional Operations Manager. The Project Manager at each client location performs multiple tasks daily to ensure compliance with the client’s scope of work. Moreover, this individual plays a valuable role in establishing (and maintaining) good client relations, which creates and fosters a bond dedicated to achieving mutual objectives.

On a daily basis, the Project Manager will perform the following tasks:

	Plan and schedule the flow of work
	Organize equipment and supplies
	Assign, distribute, direct and coordinate work activities
	Control costs
	Seek ways to improve the cleaning product
	Promote safe working conditions
	Encourage open lines of communications
	Recognize employees for superior performance
	Recommend service improvement to the client

The Operations Manager ensures that we are meeting your needs while maintaining Team Clean quality standards. This manager is required to have excellent technical knowledge and strong team leadership skills. The Operations Manager performs monthly inspections and is a critical liaison between service employees, Team Clean management, and the facility manager.

Quality Control Systems

At Team Clean, we understand that quality service is achieved by exceeding our client’s expectations every day.

Our goal is total customer satisfaction and continuous improvement. To do this, we must clearly define what you expect from us, develop specific cleanliness standards by which our employees will perform, and measure the results. These standards will be clear, concise, and measurable to allow us to track our performance against your service requirements.

Regular inspections are a vital part of quality control and are designed around your requirements. We jointly establish parameters for each cleaning area during our initial service installation. An evaluation of the condition of the facility along with baseline quality objectives are specified at the outset. These objectives become the benchmark for all future inspections for each individual area.

Our quality control program includes:

	Daily inspections by the Project Manager
	Monthly inspections and performance review by the Operations Manager
	Quarterly inspections by an independent Quality Control Inspection Team
	Random inspections by Team Clean corporate management

Staying Proactive

Team Clean is in the business of providing janitorial solutions. A key element to our success is taking a proactive approach to identify challenges and offer solutions. Our proactive stance manifests itself in many ways. For example, consistency in service delivery requires a dependable, stable employee base. A corporate goal is to maximize employee retention, rendering a more knowledge based, experienced and efficient employee resulting in consistent outstanding service. We enjoy an 82 percent employee retention rate among employees having worked at least one full year of service - an amazing statistic, and testimony to our team building and leadership qualities.

Lines of Communication

Frequent communication is a key element of our project management team. Our Project Managers are readily available to handle any client request. We make it easy for you to communicate with us. Our staff members are equipped with two way radios and Team Clean provides mobile phones to members of our management team to facilitate rapid and timely communications for situations that require an immediate response. With radios, mobile phones and e-mail, we’re never out of touch.

Training Programs and Strict Hiring Standards

Team Clean is also proactive when it comes to improvement to Training and Quality Control programs. For example, our “Fresh Eyes” concept to job approach is designed to instill a sense of pride and ownership for employees to have in their daily maintenance tasks. Supervisors and hourly workers become goal oriented by finding new, better and more efficient ways of completing their assigned tasks.

In addition to assuring the safety and security of fellow employees and clients through extensive background checking and testing, Team Clean has established a range of new-hire orientation, on-going training and performance assessment capabilities that are focused on retaining employees who take pride in the work they do.

Further, to recognize talent and to respond effectively to client needs, we have established an internal skills bank, built on the range of talent across our workforce. Our labor sourcing capabilities and our willingness to invest in the development and dignity of our employees contributes to the stability and dependability of our workforce as well as our pricing and service competitiveness.

Team Clean acts in the strictest compliance to several laws governing contract service to governmental agencies, including:

	The Drug-Free Workplace Act of 1988
	The Service Contract Act of 1965
	The Rehabilitation Act of 1973

This places Team Clean into an extraordinary category: Just 5% of all businesses in the United States do work for the federal government. As such, Team Clean qualifies as a Public Law 95-507 Federal prime contractor and small business sub-contractor for prime contractor vendors seeking Federal markets for their products and services.